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Returns
Returns policy
Returning products
Store returns (i.e. not online)

Returns policy
You can return any unwanted products within 28 days provided they are in perfect condition. Please return to the address shown on the Despatch Note, making sure to fill out the 'Returns' section on the form and instructing us whether to refund or replace your item. The entire Despatch Note must be returned with the item so that we are able to identify your order and action your refund or replacement.
You should note that zavvi stores cannot process website returns.

Returning products
If you wish to return any item(s) from your order please fill out the section of the Despatch Note which is sent with all orders, detailing your reasons for return. Ensure you include the whole Despatch Note with the product, which you can then send back to us using the Freepost address provided. Once we receive the item(s) at our warehouse, we will issue a refund or replacement as appropriate.
For any item(s) that are defective, damaged or sent in error by us, we will refund the cost of the item(s) plus the cost of any postage charges paid by you as part of your initial order (not applicable in UK since postage is free). If you require a replacement we will send this to you free of charge.
For items which are no longer wanted we will refund the cost of the item but we will not refund any postage charges paid by you as part of your initial order. We will not issue any refunds where the item has been removed from its sealed packaging.
Please note that items must be returned within 28 days of receipt in order for them to qualify for a refund.
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Store returns (i.e. not online)
Purchases may be returned for an exchange if returned in their original condition within 28 days with a proof of purchase. We will not exchange multiple goods or previously exchanged goods. Please note that if the purchase was made using a credit/debit card, the cardholder must be present. Due to the problem of unlicensed copying, in some instances we reserve the right to refuse an exchange. Your statutory rights are not affected.
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